We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. Please note that returns will need to be sent to the following address: 8420 Malcolm Ave, North Port Florida 34287, United States
Customer is responsible for return shipping with tracking. If received outside of 15 days, store credit is issued.
You can always contact us for any return question at firstname.lastname@example.org.
DAMAGES + ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
EXCEPTIONS / NON-RETURNABLE ITEMS
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at email@example.com.
FLAT RATE SHIPPING
We offer $10.95 flat rate shipping on all items unless the item is heavy or oversized in which case, they might have an additional fee applied. If an item is in our 'heavy' category, then accurate shipping information will be noted at checkout.
For orders over $150, we offer free shipping. To redeem this offer, use codeFREESHIP150at checkout.
ROUTE INSURANCE OPTION
ROUTE INSURANCE OPTIONwe are not responsible for damage incurred by the shipping carrier on your package or the items you have purchased. we highly recommend you purchase route insurance during the checkout process to cover lost, stolen or damaged mail. there seems to be an increase in lost and damaged packages since covid-19, and therefore the security we can offer you is a paid insurance through route. if your package is lost or damaged and you did not purchase route insurance, we will be happy to make a claim through the carrier; however, it typically will only reimburse a partial (sometimes only up to $50) value. please contact us at firstname.lastname@example.org with any questions.