How do I place a rental order?
You will see “add to quote” button next to product and also thru the Table Designer feature. Add all items that you wish for to the quote, fill out the requested info and press the submit button. We will get back to you with a comprehensive quote in 24-48 hours. To secure your inventory, we require a 50% deposit and a signed rental agreement to confirm your order.
When should I reserve the items I need?
We work on a first come first serve basis. Due to high demand we recommend that you place your order as soon as possible to secure your wishlist. It is not confirmed until after a signed contract and a 50% deposit.
Do you have a rental order minimum?
Yes, there is a rental minimum that starts just at $300 depending on delivery city. Please refer to “delivery zones” for detailed outline of fee’s by zones. Rental minimum is just the price of rental items before any taxes and/or fees.
Can I make changes to my order?
We understand that there will likely be plenty of changes to design and guest count between the time of order and event date. Just email us at firstname.lastname@example.org with your order number in the subject line and the changes requested in the email body. The deadline for final adjustments is 7 days before the event day.
DO YOU OFFER CUSTOM DECOR AND DESIGN?
YES and YES! In fact, we are know for exclusive custom backdrops. We will provide you with a design board based on the explanation you give us of what you’re looking for.
DO YOU SERVICE CORPORATE EVENTS?
We love the corporate world and would absolutely love to help create a beautiful event. We offer custom backdrops and can incorporate your logo on the rental pieces.
How long is the rental period?
Our standard rental period is up to 3 days.
Do you rent outside of Florida?
Yes! We love to travel. Please refer to the “delivery zones” page for more information.
What is the delivery process?
We deliver your order on the date, time and location that you specify. We will also come back and pick everything up after the event when you specify. Between this time you are responsible to provide a secure storage location for the items rented.
WHAT IS AN INSTALLATION & RETRIEVAL FEE?
This fee is added on for delivery of large and heavy items like backdrops and furniture. Those items will be delivered and installed on site and retrieved after the event. The fee covers the extra labor and other expenses that are needed to get the job done.
Do I need to wash/clean any of the rental items after the event?
In order to keep the integrity and quality of our rentals, we ask that you do not wash/clean anythings. Many of the items with gold and fine china needs to be cleaned according to the product care guide, and we are experts at that!
However, we do require that food is rinsed off the plates and liquid emptied out of glasses.
What is a cleaning fee?
We charge a 15% cleaning fee for rented products such as dishes, glassware or flatware. These are the only categories that will incur the fee due to the labor intensive and costly process. It will be outlined in the quote.
We recommend using battery operated candles with our candle holders, but we also do not restrict real wax candles. We do ask that you clean off any wax that may get on the candle. If candle holders come back with wax on them, there may be a damage fee charged.
What do we do with the items rented after the event?
We ask that you remove and food from the plates and liquid from glasses. Pack the plates in their original crates with the provided sheets between each plate. Glasses need to be placed upside down back into the glass rack. Flatware needs to be placed into the plastic box provided. Please repack any other items like candle holders or cake stands back into its original box.
Are you able to do the takedown and repack everything?
Yes, we can do the not so fun part for you! The fee will depend on the the order size. Please reach out to us at email@example.com if you would like to add on this service.
What if an item is damaged or missing after the event?
If an item arrived damaged when delivered- please let us know asap. Doing so you will avoid any damage/replacement fees.
If an items is missing or damaged, a replacement fee will be charged at retail value.
A credit card authorization form needs to be filled out when confirming the order to give us permission to charge your card in the event of missing or damaged items.
What forms of payment do you accept?
We accept all major credit cards, checks, zelle wire transfers and cashapp. Credit card transactions are subject to a 3% convenience fee. It is not us, but the checkout system that charges this fee. Therefore, we ask that you consider using zelle or cash app to avoid paying that fee.
Why do you need the credit card authorization form on file?
We keep the form on file to insure that the client can pay for any damages that may incure. Rest assured that we will not charge before we notify you first and clarifying the situation.
Do you collaborate with event planners, marketing events and photoshoots?
We love to be a part of collaborations. Please email us at firstname.lastname@example.org with details so that we can determine if the project aligns with our style and vision.