Shipping Policy

We offer $10.95 flat rate shipping on all items unless the item is heavy or oversized in which case, they might have an additional fee applied. If an item is in our 'heavy' category, then accurate shipping information will be noted at checkout.

For orders over $150, we offer free shipping. To redeem this offer, use code FREESHIP150 at checkout.

ROUTE INSURANCE OPTION we are not responsible for damage incurred by the shipping carrier on your package or the items you have purchased. we highly recommend you purchase route insurance during the checkout process to cover lost, stolen or damaged mail. there seems to be an increase in lost and damaged packages since covid-19, and therefore the security we can offer you is a paid insurance through route. if your package is lost or damaged and you did not purchase route insurance, we will be happy to make a claim through the carrier; however, it typically will only reimburse a partial (sometimes only up to $50) value. please contact us at info@ooyootco.com with any questions.